Return & exchange

Order Processing Time: Orders are typically processed within [4-5] business days
inside cairo and [5-6] business days outside cairo from the time of purchase.
Once your order is placed, you will receive a confirmation email and on whatsapp
number.

Shipping Rates & Delivery Times: Shipping fees are calculated at checkout based on your location.
Delivery times may vary depending on your shipping method and destination. We
strive to ensure that your order reaches you as quickly as possible, but please
note that delivery times are estimates and not guaranteed.

Delay: In case of delay or items out of stock you will receive a
whatsapp message that inform on you that there will be a delay until the item
restocked again

Packaging: Kindly note that package is not able to open, We
take great care in packaging your products to ensure they arrive in perfect
condition. For security and quality control reasons, once your package is
sealed, it must not be opened unless you are certain that you intend to keep
the item(s). We ask that you please inspect your package upon delivery, and if
there are any concerns or damages, contact us immediately.

Returns & Exchanges: We want you to be fully satisfied with your purchase. If
you wish to return or exchange an item, please do not open the package
or remove any seals. All returns or exchanges must be initiated within [2-3]
days of receiving your order.

To initiate a return or exchange,
please contact us at [+201098402195]. We will guide you through the process and
provide you with a return authorization, if applicable. Returns or exchanges
will not be accepted without prior contact and approval from our team.

Conditions for Returns and
Exchanges:

Items must be in their original, unopened packaging and
in the same condition as when you received them.

Items must not have been tampered with, opened, or used
in any way.

Shipping fees for returns and exchanges are the
responsibility of the customer, unless the return is due to a defect or
error on our part.